Refund/Cancellation Policy for heyMetta AI (Owned by Zarach Inc.)
Effective March 31, 2024
At heyMetta AI, a premier service provided by Zarach Inc., we are committed to delivering exceptional generative AI technology to our users. Understanding the importance of customer satisfaction, we have established a comprehensive refund policy that aligns with our commitment to transparency and service excellence.
30-Day Money-Back Guarantee
heyMetta AI offers a 30-day money-back guarantee on all our services. If, for any reason, you are not completely satisfied with our services, you are entitled to a full refund of the purchase price within 30 days of your initial purchase. We believe this policy will give you the confidence and peace of mind while using our platform.
Refund Eligibility
I. Refunds must be requested within 30 days of the purchase date.
II. To be eligible for a refund, customers must have attempted to use the service and must provide a reason for the refund request, helping us to understand any issues and improve our services.
Process for Requesting a Refund
1) To initiate a refund, please contact our support team via email at billings@heymetta.ai, providing your purchase details and the reason for the refund request.
2) Our team will review your request and may reach out for additional information or to offer assistance in resolving any issues you may have encountered.
3) Once your refund request is processed, the refund will be issued to the original method of payment. Please allow up to 10 business days for the refund to appear on your statement.
Exclusions
- Refunds may not be available for purchases made through third-party vendors or platforms. Please consult their refund policies.
- Services used beyond the scope of the 30-day trial period are not eligible for refunds.
Product Fulfillment and Activation
We guarantee uninterrupted access and activation of the product once payment is completed. Our aim is to ensure you can leverage the full potential of heyMetta AI without delay.
Contact Information
For any inquiries related to refunds, cancellations, or general customer support, please contact us directly:
Zarach Inc. 200 SE 1st ST, Miami, FL 33131
suite 505
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, providing customer service inquiries and handling returns.
By engaging with heyMetta AI services, you acknowledge and agree to this refund policy. Zarach Inc. reserves the right to modify this policy at any time to better serve our customers and comply with regulatory requirements.
It's essential to customize contact details and ensure this policy is prominently displayed and easily accessible on the heyMetta AI website. Additionally, consider consulting with a legal professional to ensure the policy complies with local laws and regulations.
(g) Assignment. This Agreement, and any rights and licenses granted hereunder, is personal to you and may not be assigned or transferred for any reason whatsoever without our prior written consent and any action or conduct in violation of the foregoing will be void and without effect. We expressly reserve the right to assign this Agreement and to delegate any of its obligations hereunder.
Please contact us with any questions regarding this Agreement.
This section covers the entire agreement, modifications, export regulation, US government rights, no waiver, notices, and assignment. For any concerns or inquiries, please contact us at billings@heymetta.ai.